A cry for help from Ms. Blacksmith living in Holland street, Kensington, London.
“Lately (28th of October, 1959) we replaced all open fires in our house by a kind heat radiating panels; just like the Taylor’s have opposite the street. Okay, they kind of ruined quite some plaster in the house for piping, but it really worked wonders. Instead of James having to enter every room, we now directly control the temperature in all rooms by just turning a dial in the kitchen. It’s only last week that I feel kind of surrendered to this thing, actually it is literally getting out of control. No problem to cool down a room a bit by opening a window, just as we used to do. One of the problems though is, when we open a window in the kitchen, it doesn’t make it any cooler there. Even worse: it gets too hot in all other rooms. An advantage though, is that cooking in the kitchen doesn’t really make it much hotter in the kitchen, but heaven may know why the rest of the house cools down every day when we are cooking.
Anyone a good advice for me?”
YES, says the Human Factors consultant:
- Do not worry, you’re not the only one overwhelmed by the intelligence of an on/off feedback loop.
- Make all the intelligence in the system transparent to the operator.
- Follow the workshop: Design of Human Machine Cooperation – Trending Topics in Automation.